F.A.Q.

In this section you cn find a quick help to the commons problems. For any suggest please send ad email to: support@archimed.org

• ArchiMED doesn't recognize the password anymore
• How can I get the code to activate ArchiMED
• How can I do the database backup
• Non riesco più a vedere la pagina dei PIANI DI CURA
• Fast Guides

ArchiMED doesn't recognize the password anymore

If ArchiMED doesn't recognize the password anymore, it can depend on the followings reasons.

You forget the password. You should reset the password list. To reset the password list you should delete all the files AccessUsers inside the folder \ArchiMED\Database of the used drive. You can get the drive letter where ArchiMED is reading the password in the password window. If you are using the Suite version you can get a suggest about your password.

The password can be, for example, on this folder C:\ArchiMED\Database or on the server S:\ArchiMED\Database. When you succesfully delete these files, the original password will back to the original: 12345678

Lock for the CAPS LOCK state and the NUM LOCK state (for notebook).

How can I get the code to activate ArchiMED

If you want to activate the program permanently, use the print button on the page where you are asked to insert the code, then send it by fax to +39 011 6056962 or by email at support@archimed.org. You will receive the activation code via email. Please specify an email address where you want to receive the activation code.

How can I do the database backup

To execute manually the database backp, you should save the folders DATABASE andDBIMAGES contained in the folder ArchiMED of the used disk.
If you are using the drive “ C: ” as database, and you are using Windows XP(r) and you have a CD burner, please proceed as following:
- Open "My Computer"
- double click on drive C
- double click on the folder named "ARCHIMED"
- click, with the right mouse button, on folder DATABASE then select “ Send to ” then “ DVD/CD-RW Device ”
- click, with the right mouse button, on folder DBIMAGES then select “ Send to ” then “ DVD/CD-RW Device ”
- on the right botton of the screen will be displayed an hint " some files are waiting for to be written ”, click on it
- In the burner window click on “ Write files on CD ”
You can also use the "Backup database" application included in ArchiMED. This application will copy the database on a hard disk or on an external usb drive.

Non riesco più a vedere la pagina dei PIANI DI CURA

E' capitato ad un paio di nostri clienti che aprendo ArchiMED viene visualizzato un messaggio che indica l'impossibilità a creare la pagina dei Piani di Cura. Può anche capitare che non compaia questo avviso ma che la pagina dei Piani di Cura risulta comunque vuota.
Questo è sempre accaduto con Windows XP®. Sicuramente si danneggia un file del sistema operativo fondamentale ad ArchiMED. Lo abbiamo risolto reinstallando Windows XP dal CD originale o creando un nuovo account Amministratore.
Questa reinstallazione è estremamente veloce e non comporta alcuna perdita di dati e nemmeno della configurazione.

Some easy guides to solve the most common problems